Frequently Asked Questions
See our frequently asked questions however if you have additional inquiries please fill out our contact form and we will get back to you!
What is self-storage and how does it work?
Renting a storage unit is a great solution for clearing up much-needed space at home or for storing business items. Our storage facility offers clean, secure storage solutions at affordable prices.
What are your clear and transparent discount rate plans?
For most storage unit sizes, your promotional rate is guaranteed for the selected 3- or 6-month term. After that, your rent changes to the regular monthly rate shown for your unit, which is guaranteed through the end of your first 12 months of storage.
Do you have a referral program?
Yes. We offer a $50.00 rent credit to current tenants who refer a new tenant to us. The reward will be credited to our tenant’s account after the referred tenant moves in.
How does your free pick-up and move-in service work?
Our popular free move-in service gives new tenants scheduled help with our move-in truck and two movers to assist with loading and unloading items into their CSI Mini Storage unit. This service is available by advance appointment and is subject to scheduling availability, service area, and move-in guidelines. Please contact the rental office before your move-in date so we can confirm the details and help make your move-in easier, faster, and less stressful.
How should I choose which storage unit to rent?
Use our online size guide to determine the best-sized storage unit to meet your personal needs. Please contact a member of our rental office if you would like further advice.
Can I reserve my storage unit online?
Yes. You can reserve a storage unit online at any time of day and any day of the week.
Can I pay my storage rent online?
Of course. Many customers find it is the easiest and most convenient way to do so. You can access our website from your computer or cell phone to pay the rent for your storage unit when it is convenient for you.
How can I set up an automatic payment option?
You can set up automatic payments by accessing your online account or by stopping by our rental office. For your security, automatic payments cannot be set up or cancelled over the telephone.
Can I buy packing supplies and moving boxes?
We offer packing supplies including moving boxes, tape, mattress and chair covers, plastic bags, tarps, and moisture absorber packages. Stop by our rental office during business hours. We also sell locks for your storage unit.
Is there a minimum rental term or can I rent month to month?
Our rentals are on a month-to-month basis. Our minimum rental term is one month.
Do you require me to buy storage insurance?
We do not require you to buy storage insurance, but we offer it as an option. You may also want to check whether your homeowner’s or renter’s insurance policy covers your stored items.
Do you charge administrative fees or security deposits?
Unlike many other self-storage companies, we do not charge an administrative fee or security deposit when you rent a storage unit from us.
What items are not allowed to be stored in a storage space?
For the safety of our tenants, we do not permit storage of illegal, hazardous, toxic, flammable, or explosive items. We also do not allow food or other perishable goods, as these items attract rodents and other pests. In addition, we do not permit storage of tires or other automotive parts.
Do any of your storage units have lights or electricity?
Yes. We offer 8 x 20-foot and 8 x 40-foot cargo containers with lights and electrical outlets. Ask a member of our office staff for details.
Do you provide security at your storage facility?
We have electronically controlled gates that require tenants to enter their assigned access code to enter the facility. We also have surveillance cameras, facility lighting, and security patrols.
What is your cancellation policy?
Our storage rentals are on a month-to-month basis, and we only require seven days’ advance written notice of your decision to cancel your storage unit rental.
How do I update my credit card, email, mailing address, or gate code?
You can update your information by accessing your online account or by stopping by our rental office. For your security, credit card information cannot be updated over the telephone.
Is your facility closed on major holidays?
Our rental office and yard are closed on New Year’s Day, Christmas Day, Thanksgiving Day, the day after Thanksgiving, the Fourth of July, Easter Sunday, Labor Day, and Memorial Day.
Can I drive up to my storage unit?
Yes. Our storage facility is unique because you can drive up to all our storage units. No need to hassle with stairs or elevators.
Can I store a car or motorcycle in my storage unit?
Storage of cars or motorcycles is strictly prohibited.